Refunds
Refund policy
A case is digital content: once opened it cannot be “returned”. But if something is wrong on our side, we refund you.
Last updated: October 2026
You get a refund if
You paid but the case was not added to your account within 72 hours, with no answer from us.
A technical problem on our side stops you from playing, and we do not fix it within 7 days of your message.
You paid the same order twice, or more than the price: we return the difference.
No refund if
The case was opened and played normally, even if you did not find the culprit.
The problem comes from your device or connection and the case works on another device (we will still help you).
How to ask
Write to us within 14 days of paying, at contact@detectivetalesgame.com or on Instagram (@detective_tales.dz), with your order number. The refund is made the same way (BaridiMob or CCP), usually within 7 days once agreed.
Declined order
If we cannot find your payment, the order is declined and nothing is taken on our side. If you did pay, send us the receipt again: we will check again.